All orders of at least 10 bottles of product qualify for $5.00 shipping to delivery addresses within the contiguous 48 states. Orders of a single 6-pack will be charged a $10.00 shipping.

All orders are shipped using 5-10 day standard ground shipping at this time.

All orders containing any quantity of energy drinks, unless provided as a promotional item, will be charged $8.00 shipping to delivery addresses within the contiguous 48 states.

Other Information: From time to time there may be free shipping, 10% off, and other promotions and discounts. Promotional codes are time-sensitive and therefore only valid for a specific period of time.

SI Online, LLC is unable to make changes to processed orders. We are unable to cancel orders once placed. All requests to return orders placed through the Site should be directed to email@help.5HourEnergy.com.

All return requests must be received within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.

All returns are subject to a $10 return fee. Returns will not be accepted without customer providing proof of purchase and more than 75% of the order. Once we receive a valid return request, a pre-paid shipping label will be provided to return the remaining product.

Once we receive the returned product, a refund will be issued, less the $10 return fee. Please allow 3-5 business days for the refund to be made available to you by your bank.

Excessive return requests may be denied at SI Online, LLC’s discretion.

If you placed an order through the Site and you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any product, please contact SI Online, LLC at email@orders.5hourenergy.com.

We must receive notice of a damaged or incomplete shipment within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.

We accept Visa, Mastercard, American Express, Discover Card, Google Pay, and Apple Pay.

We do not accept phone orders at this time.

All return requests must be received within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.

All returns are subject to a $10 return fee. Returns will not be accepted without customer providing proof of purchase and more than 75% of the order. Once we receive a valid return request, a pre-paid shipping label will be provided to return the remaining product.

Once we receive the returned product, a refund will be issued, less the $10 return fee. Please allow 3-5 business days for the refund to be made available to you by your bank.

Excessive return requests may be denied at SI Online, LLC’s discretion.

If you placed an order through the Site and you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any product, please contact SI Online, LLC at email@orders.5hourenergy.com.

We must receive notice of a damaged or incomplete shipment within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.

All beverage items are eligible for our subscription service. You simply need to create an account and place an order.

You will be able to manage your subscription while logged in to your account under the subscriptions tab.

You must log in to your personal account and select “Manage Subscriptions”. Here you will see all active and inactive subscriptions that you currently have associated with your account.

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

1. Log in to your account

2. Click on the “manage subscriptions” tab

3. Click on “Manage Subscription” and choose the option you want to change.

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

You may choose for your subscription service to automatically send your 5-hour ENERGY® shots once every month, every two months, or quarterly.

You also have the option to “Ship Now”. This can be done once a day but will update your renewal date. You will choose shipment frequency when placing your order and can change frequency at any time. Or even change the recurring date for your upcoming subscription shipments.

1. Log in to your account

2. Click on manage subscription

3. Click on “Edit”

4. Click on “Update Next Shipment date”

5. Make desired changes and click “SAVE”

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

1. Log in to your account

2. Click on the subscriptions tab

3. Click on "edit"

4. Click on "Swap"

5. Choose your flavors and press "save”.

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

1. Log in to your account

2. Click on the subscriptions tab - You must make sure you are editing within the subscriptions tab

3. Click on “Edit”

4. Select “Update Payment Method”

5. “Enter a New Credit Card”

6. Enter updated card information and select “Save”

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

To delete credit cards on your account:

1. Log in to your account

2. Go to the account settings tab

3. Select “Payment Methods”

4. Select “Delete” and confirm.

Please note that you cannot delete your preferred payment method. You must have a primary credit card on file.

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

1. Log in to your account

2. Click on the manage subscriptions tab

3. Click on “Shipping Addresses”

4. Click on “Edit Shipping Address”

5. Make desired changes and click “Save”

To ensure your delivery arrives at the new address, you must make the change at least one week prior to the expected shipment date.

Please make sure you update your address if you move. We are not responsible for incorrect shipping addresses.

Please contact us at email@help.5hourenergy.com for additional assistance, if needed.

Yes. You can select when you would like your next shipment to occur.

1. Log into your account

2. Click on “Manage Subscriptions”

3. Click on “Update Next Shipment Date”

4. Select desired date and press save.

You can also email or call us with your request. We will confirm the change upon completion.

Yes. You may select “Ship Now” to have your credit card processed immediately for shipment. You may do this once a day. Please note: this will also change your next payment date to fall 30/60/90 days from the date you authorized "Ship Now". You can also email us at email@help.5hourenergy.com for assistance with shipments. We will confirm the change upon completion.

1. Log in to your account

2. Click on the subscriptions tab

3. Click on “Edit”

4. Click “Cancel Subscription”

You can also email us at email@help.5hourenergy.com for assistance

Of course! To reactivate your subscription, you would simply log into your subscription account and select “Reactivate Subscription”.

You can also email us at email@help.5hourenergy.com for assistance